Here at APQC, we’re working to finalize our knowledge management research agenda for winter/spring 2011−2012. Based on the conversations we’ve had so far, a lot of our members and clients seem to be struggling with four things: 1. Creating a knowledge-sharing culture that delivers results 2.…

When you hang out in APQC’s Houston office with Carla O’Dell and Cindy Hubert, the fact that good KM programs are founded on good business cases is ingrained in your psyche. So, when we polled the audience at our last KM conference, I was surprised to see that 28 percent of attendees said their…

As part of a Collaborative Benchmarking study that’s going on right now, APQC is researching and writing about organizations that excel at engagement and participation for knowledge management. These are firms that have figured out how to make KM fun while inspiring people to work together and…

This morning, I gave a 30-minute presentation highlighting the best KM content APQC has published so far this year. If you want to find out what’s new and exciting in the Knowledge Base, I recommend listening to this recording of the presentation or downloading the slides. The slides are…

At APQC’s KM conference this year, Carla O’Dell asked the audience how their KM budgets had fared in the last year. The results were mixed, but mostly positive: Almost half the attendees said there had been little or no change between 2010 and 2011, while another 40+ percent said their budgets had…

Teamwork isn’t just for the volleyball court anymore. Phenomena like Amazon.com user reviews and Wikipedia have taught us about “the wisdom of crowds” while Web-enabled tools have made it possible to partner with people anywhere in the world. As a result, more and more organizations are asking…

APQC has lots of comprehensive surveys and assessments that will provide a detailed picture of your organization’s performance. But did you know that you can get a “quick and dirty” status check on your knowledge management program in just five minutes? By answering the 15 questions in APQC's…

APQC has started compiling its best KM case studies so you can find the examples you need in one place. Take a look at the collections below and learn what industry leaders are doing to make sure that knowledge gets to people when and where they need it. Case Studies on Knowledge Retention…

APQC President Carla O’Dell refers to communities of practice as the “killer app” for knowledge management. By bringing people together around common areas of interest, communities help organizations achieve a multitude of knowledge-focused goals, from capturing lessons learned and validating best…