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Quiet Quitting Is A Terrible Idea
Quiet quitting is real and it's a terrible idea. I am here to challenge the notion that finding balance in life comes from less effort in the workplace and a rise in the number of disengaged employees. Instead, we should raise a red flag and refuse to accept this insanity! We should be…
Are Stay Interviews Effective?
In a recent APQC blog post, I wrote about a key tool for dealing with employee turnover—the exit interview. In this blog post, I want to talk about another critical component of any employee retention program—the stay interview. What is a stay interview? A stay interview is a discussion between…
Why Do Companies Fail at Diversity and Inclusion?
Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…
Why Do Employees Resign? The Exit Interview Tells All
It seems that every leader I talk to these days has talent top of mind. While the conversation may focus on how to effectively manage a hybrid workforce, how to move the needle on diversity and inclusion, or ways to secure the latest critical and in-demand skills, there is one common worry that I…
ScottMadden on What’s Next For HR Shared Services
For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business. Over the years, the use of shared services has lowered administrative HR costs, reduced response times, and improved the quality of routine HR work, with the ultimate…
3 Key Lessons APQC Members Taught Us About Organizational Culture
‘Organizational culture’ is a difficult concept to pin down. It defies easy measurement, includes elements that are implicit or unspoken, and often evolves in ways that organizations never planned. But in the face of disruptions like COVID-19, trends like the Great Resignation, and commitments to…
No, We Really Don't Hate HR
Popular opinion has not been kind to HR. Over the years, HR has been described as the policy police, paper pushers, corporate protectors, planners of pointless interruptions, and most extremely, as an entity to be avoided at all costs. It seems that negative headlines about the HR function…
5 HR Measures Every Organization Should Track
As the benchmarking authority, APQC is often asked: Which measures should I track? In the human capital management space, members ask: What are the most common measures for HR? Which KPIs should we use to assess the current state of our HR function? We are creating an HR dashboard, what…
How The Great Resignation Made HR More Important Than Ever
What does it mean to be important in 2021? According to Merriam Webster, it is “having serious meaning or worth.” For all the human resources professionals out there, being important has never meant more or come with bigger expectations. That realization hit me about three weeks…
Keys To Retaining Employees in 2022
These days my news feed is full of stories about employee burnout, job dissatisfaction, and rising quit rates. Some of the articles offer solutions. They advise employers to accommodate workplace and work schedule flexibility, bolster pay and benefits, and make sure that employees have…