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How Do I Use an A3 Template?
A3 is a versatile problem-solving method and continuous improvement tool. It’s called A3 because it fits on a standard sheet of paper. Download our free A3 template and you’ll have everything you need to get started. Why to Use A3 A3 is a step-by-step approach for applying plan-do-check…
3 Ways to Make Organizational Agility a Reality
After a year of chaos and disruption, organizational agility is in the spotlight. Organizational agility is the ability to quickly identify and execute initiatives for opportunities and risks that align with the organization’s overall strategy. APQC’s research finds that an overwhelming majority of…
Starting Small with Sustainability – an APQC Story
APQC is small in terms of our physical footprint and number of employees. We deliver services; we have no products that require manufacturing or shipping. So how can we be more sustainable? The go-to idea would be to donate money – and we do donate to charitable causes – but what else could we do…
How Chick-fil-A’s Process Knowledge Fixed a Covid-19 Vaccine Clinic
On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the lines grew longer and longer. With hundreds of people parked in their cars waiting for the vaccine, the town’s mayor knew he…
What is Business Process Reengineering?
Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement. Whereas most process improvement is…
What are the different types of process models?
Process models are tools that make abstract, complex work processes more tangible by providing a concrete illustration of how processes work and how they fit together. Common examples include process frameworks, process documentation such as RACI charts and process maps, and process design tools…
What Are Key Business Processes?
Key business processes are the processes that have the biggest impact on your customers, employees, and bottom line. In short, your key processes answer the question: “How does our business generate value?” When you know your key business processes, you know exactly where to focus your investments…
What is Business Process Management?
Business process management (BPM) is a broad set of management approaches that encompass process redesign and innovation, process sourcing, and process improvement. In a nutshell, BPM is how organizations ensure they’re getting the most out value out of the work that happens across the enterprise.…
What are the Four Types of Benchmarking?
Benchmarking is the competitive edge that allows organizations to adapt, grow, and thrive through change. Benchmarking is the process of measuring key business metrics and practices and comparing them—within business areas or against a competitor, industry peers, or other companies around the…
Digital Tools for a Better You
APQC recently spoke with Chris Dancy, author and innovator, to discuss how people can use digital tools and data to optimize health and happiness. Chris will be keynoting at APQC’s Process & Performance Management Conference October 3-4. There’s a wealth of data-tracking tools…