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How Process Management Helped Lead in the Year of COVID
As we launched into 2020, things were looking up. PPM professionals were embracing end-to-end processes, we had identified measurement challenges at the core of technology and analytics problems. Even more impressive was that most programs were driven by the responsibility of supporting the…
What Is the Best Practice Model for BPM Programs?
One of the questions that we get repeatedly is: What is the best practice model for BPM programs? Unfortunately, the response is: Well, it depends. There are almost as many models as there are business process management (BPM) programs. One of the reasons for this is the multitude of factors…
The Myriad of Ways We Challenge the As Is
In early October process and performance management professionals came together for APQC’s first ever, three-day virtual summit. This year’s event—Challenging the As Is—focused on the myriad of ways that process and performance professionals move beyond the status quo. The idea of challenging…
Keys to Better Process Automation
I recently spoke with process management practitioner, Carla Zilka of Slalom Consulting, about process automation and how organizations ensure their automation efforts achieve their goals. The use of RPA (robotic process automation) has grown significantly recently, what’s the most important…
Key Practices to Make Your Process Management Program Stick
Let me know if this sounds familiar. “We had a program in 2012. There was a lot of enthusiasm around getting our processes standardized. We documented all our process in Europe but could never get traction in the other regions. So, the program just fizzled. I mean we still have a few…
UPS’ Culture Shift Through Intuitive Process Methods
I recently spoke with process management practitioner, Christa Bol of UPS, about her transformation efforts to de-mystify process work and reconnect UPS with it process thinking roots. What’s the primary reason an organization fails to turn a grand vision into an actual strategy for process…
Simplifying Process Management in a Complex Industry
I recently spoke with process management practitioner, Wes Ralph of Collins Aerospace, about his recent work to improve the adoption, ease of use, and scalability of Collins Aerospace’s process management efforts. How did Collins Aerospace decide that their process management efforts…
8 Ways You Can Re-Engineer Your Processes
If there is anything the last few months have taught us it’s that innovation, flexibility, and process are the hallmarks of survival. As we discussed previously, process is the foundational bedrock for organizations in times of crises. And process management helps us triage and adapt how work gets…
Process People Innovating in a Pandemic
Over the last five months, we have all gone through many stages of frustration and the need to rethink our priorities and approaches. Some of these have been professional and some personal. However, the silver lining of any crises or struggle is that people are resilient and find innovative…
Best Tools for Process Improvement
When everything looks like a nail you tend to use a hammer. Process and performance management teams have learned over the last few years a reliance on any single tool or methodology is problematic. Organizations are faced with a myriad of problems, opportunities, and technology-driven solutions…