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What is Continuous Improvement?
When it comes to processes, continuous improvement is the direct opposite of “one and done.” It is instead an ongoing journey of identifying, analyzing, and making incremental improvements to processes. By making continual changes, organizations are greater equip to drive efficiency and improve…
Why Procure-to-Pay Governance is a Struggle
In response to increasing global interest in end-to-end processes, APQC has gathered insight into how organizations are governing and managing their procure-to-pay (P2P) processes. This end-to-end process begins with ordering goods and services, then receiving those goods and services, and finally…
What Are the Right Human Resource Benchmarks to Use?
APQC finds that there are five HR measures that every organization should benchmark: HR cost per $1,000 revenue, HR cost per employee, number of employees per HR FTE, number of HR FTEs per $1 billion revenue, and number of HR administration FTEs per $1 billion revenue.Top Five HR Measures to…
How Do You Benchmark a Supply Chain?
You benchmark in supply chain by planning your activities, collecting quantitative and qualitative data from your own and other organizations, analyzing what you collected, and then adapting your findings to take action. To benchmark a supply chain, it’s important to begin with a clear…
How to Pick the Right Process Framework
Organizations use process frameworks for a variety of reasons. Our recent survey found that organizations most often use frameworks for process discovery, performance improvement, and technology implementation. Process frameworks provide a ready-made library of processes and process definitions…
How to Manage Change
Change is the only constant. The pandemic amplified the fact that “change” is really the only thing that never goes away. As a mom of a toddler, I experience this first-hand on a daily basis. The favorite show or favorite food one day is suddenly a terrible idea the next day (or sometimes the next…
It’s Time To Invest In Logistics Employees
After an especially chaotic few years, change and disruption may feel like the only certainties in supply chain. Along with macrotrends like a global pandemic, geopolitical conflict, and a competitive labor market, new and emerging technologies are continuing to transform the ways in which supply…
A Mature KM Program is an Excellent One
Several business functions such as digital, IT, and quality have industry assessments available to help them measure the effectiveness of their current capabilities, and knowledge management is no different. Whether you are kicking off a new knowledge management program or have been on a journey…
Open Innovation Is How Smart Businesses Grow
Forces impacting business are changing on almost a daily basis. In just one year, we’ve seen headlines go from labor shortages and spiraling wages to cost-cutting and uncertainty leading the narrative. This, paired with the emergence of generative AI, is dominating the headlines.But beyond the…
What Causes Knowledge Gaps?
Knowledge is only as useful as its application. And when employees don’t have the knowledge needed to perform their jobs effectively, nothing substantial can be applied to the task at hand.This is generally when organizations begin seeing gaps in knowledge and start analyzing what may have gone…