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Are Stay Interviews Effective?
In a recent APQC blog post, I wrote about a key tool for dealing with employee turnover—the exit interview. In this blog post, I want to talk about another critical component of any employee retention program—the stay interview. What is a stay interview? A stay interview is a discussion between…
Why Do Companies Fail at Diversity and Inclusion?
Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…
Why Do Employees Resign? The Exit Interview Tells All
It seems that every leader I talk to these days has talent top of mind. While the conversation may focus on how to effectively manage a hybrid workforce, how to move the needle on diversity and inclusion, or ways to secure the latest critical and in-demand skills, there is one common worry that I…
ScottMadden on What’s Next For HR Shared Services
For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business. Over the years, the use of shared services has lowered administrative HR costs, reduced response times, and improved the quality of routine HR work, with the ultimate…
Why Finance Talent Should Matter—To Everyone
In 2025, Will Your Business Have the Finance Talent It Needs? If you don’t work in the finance function, you might think that this question isn’t relevant to you—but you’d be wrong. This question should matter to you (and everyone who works in an organization) because what’s happening with…
No, We Really Don't Hate HR
Popular opinion has not been kind to HR. Over the years, HR has been described as the policy police, paper pushers, corporate protectors, planners of pointless interruptions, and most extremely, as an entity to be avoided at all costs. It seems that negative headlines about the HR function…
5 HR Measures Every Organization Should Track
As the benchmarking authority, APQC is often asked: Which measures should I track? In the human capital management space, members ask: What are the most common measures for HR? Which KPIs should we use to assess the current state of our HR function? We are creating an HR dashboard, what…