The topic that is on most people’s minds in the oil and gas industry is the fact that crude oil went from $120 a barrel to under $50 a barrel. The drop in gas prices may have some excited when they go to fill up their cars at the gas tank, but has many concerned about what the industry’s future…

I am willing to bet that machines wrote some of the emails, spider crawls, and media alerts that come across your screen every day. A grizzled sports writer didn’t write the recap of the baseball game; most weather alerts and forecasts weren’t written by a meteorologist; financial analyses and…

One of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. And APQC research has found the first step in developing an effective KM change management strategy is…

Business Process Definitions – providing lots of additional value to framework creators and maintainers. One of the most valued features of APQC’s Process Classification Framework® (PCF) is that it clearly defines business processes in a way that most people quickly understand. The simplicity of…

The financial management (FM) research team at APQC is rolling out a series called Blueprint for Success. The first report focuses on accounts payable and includes definitions, detailed analysis, and benchmarking data on seven AP key performance indicators. But many of you may be wondering what a…

 Jeff Mooers, IT Manager Business Services at Allison Transmissions and Claire Wybrow, Business Architect at Allegient LLC, explain how the company launched an enterprise-wide transformation to unify and curate all official business processes and policies. Learn more about APQC’s…

How well do you know your neighbors? You may share a wall/fence with them, but do you even know their names?  Have you ever talked to them about anything more than the weather (or maybe that temperamental mail delivery guy)? I’m willing to bet that if I surveyed everyone reading this post,…

(Third and final installment in my series on Chip Conley and Airbnb) I tease Chip Conley that it seems to be his destiny to be a serial disruptor of the hospitality industry, first as founder and former CEO of Joie de Vivre, the second largest boutique hotel company in America, and now as the…

I’ve got a confession: Because I’m a “process person” I didn’t expect to be embraced by the attendees at APQC’s recent Knowledge Management (KM) conference. For years, I’ve noticed similarities between the disciplines of process and KM. I’ve seen numerous instances in which what some…

The evolving “Internet of Things” (IoT) is bringing about a new level of interconnectivity among devices, people, and organizations. The acceleration of IT interconnectivity in the supply chain function also creates potential risks if organizations do not ensure that they are making the right…