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Finance Needs New Skills to Stay Relevant
Three quarters of finance executives who responded to a recent APQC survey are engaged in some form of finance function improvement. Unsurprisingly, CFOs want finance to push for greater cost-efficiency. That campaign will never end, especially as finance moves stridently toward robotics and…
Whether It's Diet or Data, Change is Change
I come from an Italian family. My mom, the undisputed matriarch of the family, was born in Italy and takes great pride in sharing her cultural heritage with my family, often in the form of delicious Italian food. Growing up, this made dinnertime a highlight of the day, as it was a golden…
2 Biggest Challenges to Optimizing the Customer Onboarding Process
APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age. Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer…
How Smart Organizations Overcome Process Improvement Roadblocks
APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult. She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and…
How to Not Screw Up A Supply Chain Redesign
APQC recently spoke with Murillo Xavier, one of HP’s most acclaimed supply chain strategists and author of Strategic Sourcing- Suppliers are from Mars, Customers are from Venus. During a recent interview Xavier discusses how market leaders are redesigning their supply chains in this…
What’s Your Process Management Persona?
Here’s a universal truth: When processes are left to develop organically, they tend to grow up in isolated silos. Invariably, some silos have more mature process-minded approaches than others, making it difficult to integrate and standardize horizontally. Even when there’s a recognized need for…
Why Finance Has No Incentives for Process Improvements and How To Change It
APQC recently chatted with Gabriel Zubizarreta on the challenges of process improvement in finance departments and why leveraging change is about culture. Gabe will be leading the breakout session, Leveraging Change for Process Improvement, at APQC’s 2016 Process improvement Conference Oct. 3-7.…
Finance Transformation in 2016: Raising the Bar on Business Analysis
According to new research conducted by APQC, finance leaders are keenly aware of the need to improve the finance function. What’s so new about that? A lot, actually. For starters, business managers are changing their tune when it comes to what they want from finance. They now insist that finance…
Virtual Reality Needs to Go Social to Benefit KM
Driving a Rover on Mars? Touring Valen's Reef in the Bird’s Head Seascape international preserve? Reliving Hurricane Sandy as the waters rose? I had a chance to experience all three of these in virtual reality (VR) at the 2016 Aspen Ideas Festival. All three experiences would have been…
Putting Consistency into Your Processes: Process Definitions are Here!
After all these years it’s finally here! You may have heard that APQC is adding definitions to the process framework. If you haven’t, go take a quick peek at the blog post where I announced their development. I put lots of information in there about why we did it and the history of definitions…