In the past, APQC has talked at great length about the Process Classification Framework® (PCF) in terms of APQC’s offerings: process management, content/knowledge management, and benchmarking. Inspired by my colleague Holly’s recent research, I started thinking about how APQC positions itself in…

Do you have a child or grandchild who plays competitive sports? If so, then you may be familiar with my weekend world of tournament baseball. For those of you not familiar, tournament baseball is for boys aged 8+. It is the more rabid and expensive alternative to Little League. People pay lots of…

There is one quality that all successful business professionals share--regardless of their industry, talent or background--they read. So, whether you’re just starting out in your career, or consider yourself a seasoned professional, here’s a shortlist of five must-reads that are guaranteed to make…

When I was in secondary school learning how to write essays, my teachers beat me over the head with the following adage about how to structure a paper: “tell them what you’re going to tell them, tell them, and then tell them what you told them.” Well, I’m about to tell you what I’m going to tell…

In the first quarter of 2017, APQC conducted its bi-annual survey to understand how organizations leverage its Process Classification Framework (PCF) ® to provide insights on the common applications and guidance around implementation tactics and common barriers. Why do people use frameworks?…

Has unwanted turnover got you down? Tired of open positions taking months to fill? Worried about leaders retiring and taking years of expertise with them? I’ve got a solution for you.  It’s strategic workforce planning. And, it’s the most fruitful human capital management process you’ll…

I talked to Rita Haydar, RWE knowledge management at Eli Lilly & Company, about the challenge of integrating KM into the flow of business and leveraging it to help meet business goals. Join us to ensure your organization is prepared to empower knowledge workers and compete on knowledge, not…

People everywhere celebrated Waffle Day on March 25 but remember: Waffles are delicious, but waffling is bad. If your knowledge management program leaves employees waffling about whether to choose Path A or Path B, it’s not doing its job. If you’ve been waffling about how to improve the KM…

I talked to Seth Earley, CEO of Earley Information Science, about the role and future of knowledge architecture in machine learning and artificial intelligence applications. Seth Earley will be a breakout session speaker at APQC’s 2017 Knowledge Management Conference April 27-28. You can learn…

There’s a lot of talk among employers about how different Millennials are from the Gen Xers and Baby Boomers who came before them. But recent APQC research on Preparing for the Future of Work found that what younger talent really wants might surprise the organizations competing to hire them. Here…