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Open Innovation Strategy Builds Resilience
Disruption may be the new normal, but how we react to it is up to us and our organizations. Over the past year and a half, as priorities and consumer needs shifted, office work moved online, and supply chains were disrupted, many organizations opened up for collaboration and innovation on a massive…
What Makes A Process Effective?
One of the coolest digital inventions for the primary education system has been student/parent portals/apps. Whether you are a nosey parent OR trying to teach your child responsibility for their actions, grade portals are a great way to monitor and manage their performance. For example, my…
3 Ways to Make Organizational Agility a Reality
After a year of chaos and disruption, organizational agility is in the spotlight. Organizational agility is the ability to quickly identify and execute initiatives for opportunities and risks that align with the organization’s overall strategy. APQC’s research finds that an overwhelming majority of…
Remote Work Questions Get Answered with People Analytics
Organizations across the globe are already, or will be, grappling with a common dilemma: How to handle remote work post-pandemic. Employers are asking: Should we bring workers back to the office? If yes, which workers, how often, and how flexible is this to change? And, perhaps most…
5 Biggest Benchmark Problems and How To Fix Them
As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 200 professionals—across functional boundaries—to understand their benchmarking challenges. Benchmarking plays a vital…
Omnichannel Strategy Can Drive Supply Chain Responsiveness
When you think about customer expectations, one thing that may come to mind is Amazon’s instant gratification business model. Consumers expect to immediately access information online about a specific product and its availability, and then very quickly obtain that product. Consumers want seamless…
What Drives KM Success Inside an Organization
Good KM leaders always want their programs to be better. Even if KM is delivering phenomenal results, they seek out opportunities to hone the strategy, become more efficient, improve the user experience, or boost the value delivered back to the business. The drive for continuous…
Better Measurement: The Knowledge Worker Pickle
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness concerns itself with whether you are doing the right things.” We have spent decades focusing on one half of the…
Mitigating Risk By Improving Internal Controls
Many companies have ineffective internal controls programs due to an overwhelming amount of controls that don’t adequately consider risk. These organizations are only focused on testing the controls, and not on properly evaluating the effectiveness of controls when conducting a self–assessment or…
Answer These Questions Now for a Post-pandemic Productivity Boost
The pandemic made heroes out of KM programs that had the three “P”s in place before the shutdown: Processes to manage content, share knowledge, and collaborate People embedded in the business to rally and support remote work Platforms to enable content management, search, and…