Harold Strawbridge, Director of Innovation of Inglis talks about the keys to building the right kind of process map such as asking the right questions, finding the right people to do it, and keeping people engaged in process improvement. Harold will be a presenter at the 2014…
I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people…
APQC is very fortunate to enjoy the multitude of uses of our Process Classification Framework (PCF). The APQC membership uses the PCF to breakdown siloed organizations, and Professional Services firms use it with their clients to make sure they are talking the same language and drive apples to…
Project Management Offices (PMOs) have become a hot topic within APQC, as well as in the Business Excellence arena. In fact, PM Solutions just came out with their State of the PMO Office for 2014 survey report, which found that high performing companies have more capable PMOs. In their findings,…
Intel Finance needed to standardize and optimize their corporate finance processes. Joe Pokorski, Intel's Manager of Business Process Improvement, explains role of Lean Six Sigma to drive the standardization and optimization of the processes and the development and transition to using BPM to…
Shawn Eckert, Process and Technology Practice Leader of the St. Charles Consulting Group, discusses the value of integrating process design with knowledge content and difficulty in doing it well.
AARP was able to save millions dollars by creating service centers and centers of excellence. Constantine Kazakos explains the business process management methods and tools AARP utilized in the creation of their service centers and centers of excellence, from beginning to the end. He also discusses…
In APQC’s continuing series “Keys to Making Change Management Last” Robert Paterson, President of The Renewal Consulting Group, explains why culture change is easiest when people are desperate. He also explains the rules of culture change, how difficult it was to convince a bank to use email, and…
The Process Excellence Network just came out with an article focusing on six process excellence pitfalls to avoid, written by Andrew Spanyi. Organizing improvement in silos Focusing on cost instead of customer value creation Having the method overshadow the outcome Redesigning the…
In APQC’s continuing series “Keys to Making Change Management Last” Abby Heller talks to Richard Bevan, author of ‘Changemaking’. Richard is also a consultant and educator with a background in organizational communication, the management of change, and leadership development. Richard…