Process Improvement Spotlight: How AARP used Service Centers to Save Millions of Dollars

AARP was able to save millions dollars by creating service centers and centers of excellence. Constantine Kazakos explains the business process management methods and tools AARP utilized in the creation of their service centers and centers of excellence, from beginning to the end. He also discusses why process improvement must be explainable, implementable, and practical or won’t succeed on any levelAARP was able to save millions dollars by creating service centers and centers of excellence. Constantine Kazakos explains the business process management methods and tools AARP utilized in the creation of their service centers and centers of excellence, from beginning to the end. He also discusses why process improvement must be explainable, implementable, and practical or won’t succeed on any level.