The People Side of KM Maturity (Community Call)
It’s surprisingly easy for knowledge managers to focus on their strategy, processes, and technology while ignoring the most important part of the KM equation: people. But KM is impossible without buy-in from leadership and staff and passionate advocates to champion the tools and approaches. In this webinar, APQC Executive Director Cindy Hubert and Principal Research Lead Lauren Trees outline the people-focused capabilities that organizations frequently skip over as they implement KM and progress through the Levels of KM Maturity. They also share practical advice to help with KM resource planning, governance and leadership, communications, and change management.