Building Customer-centric Processes

Published On:
October 17, 2016
Authored By:
APQC
Members-Only Content:

At APQC’s 2016 Process Conference, Clean Stream founder Matts Rehnstrom presented a case study on healthcare in Sweden to highlight the need for customer-centric processes. Rehnstrom offered five keys to making the process equal the customer experience, which benefits the organization as well as the customer.

This is the written overview of that presentation. You may access the speaker slides here.

Also found in Overviews from APQC's 2016 Process Conference
Type:
Articles
Topics:
Process Design, Process and Performance Management, Process, Business Process Management (BPM)

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