Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Presentation Slides|
Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Articles|
Communities of Practice at Mercer
Communities of practice are designated networks of people who share knowledge face-to-face, virtually, or both. Each community is held together by a common purpose, which…
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Webinars & Videos|
How PTTEP Cultivates Communities of Practice
This short video features Benjamaporn Boonsiriya, senior officer of technology and knowledge management at PTT Exploration and Production Company Limited (PTTEP), describing…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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Infographics|
What Makes SNC-Lavalin Excellent at KM?
SNC-Lavalin earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the Enterprise level. This…
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Case Study|
Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Building a strong and sustainable community of practice is no easy task—it takes time and intentional effort to put the right foundations in place. During APQC’s 2020 KM…
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Tools & Templates|
Microsoft’s Community Culture Accelerators: Examples
This document, shared by Microsoft IP Engineering Lead and Worldwide Community Lead Robin Ray-Howett, describes a series workshops used by Microsoft’s communities of practice…
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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TechnipFMC launched an effort to help employees develop personal knowledge management skills. The goal of personal knowledge management is to help employees better understand…