Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
2024 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2024. This infographic…
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In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Infographics|
Three Critical Success Factors for Implementing AI
The use of artificial intelligence (AI) is becoming more powerful and accessible than ever before, enabling organizations to drive enterprise value at new levels of scale…
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Employees work differently in digital spaces, and knowledge management (KM) programs must adapt. This article condenses APQC’s most important best practices for KM in the…
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Collections|
Virtual Collaboration: Rules of the Road
Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800…
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Infographics|
Lay the Groundwork for Effective Virtual Teambuilding
Relationship-heavy work like teambuilding is hard to do in a virtual setting. This infographic details what successful workplaces do differently to achieve effective virtual…
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"Watercooler conversations" are one of the things employees miss most about the in-office environment. APQC examined those who said they have effectively moved spontaneous,…
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Infographics|
Managing Change in the Virtual Workplace
Change is never easy, but when work moves online, it's even harder. This infographic looks at the strategies and approaches of organizations that are effective at virtual…
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Infographics|
4 Ways to Jumpstart Virtual Brainstorming and Innovation
While people are satisfied with virtual collaboration overall, the deep interactions required for brainstorming and innovation have proven more challenging. This infographic…
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While most people are satisfied with the current state of virtual collaboration, many struggle to use virtual tools for complex tasks like innovation, problem solving,…
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One of the biggest challenges in knowledge management (KM) is to break people out of habits that inhibit the flow of knowledge, such as stowing information away in accessible…
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Articles|
How to Make People Happier with Virtual Work
Vendors promote virtual collaboration tools as a way to make everyone’s work easier, faster, and more engaging. As widespread reports of work-from-home burnout and Zoom…
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Across the enterprise, those in charge of various toolkits tend to think those toolkits are great. The finance team thinks the payroll system is fast and easy, the digital…