Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
-
Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
-
Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
-
This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
-
Articles|
Reduce Scrap and Rework Costs
Scrap and rework is an important metric to track in manufacturing. Use this document to compare your organization's performance against over 870 other organizations worldwide…
-
Supply chain management is central to an organization’s operations and business success, so picking the most relevant performance metrics is crucial. The need for employee…
-
Articles|
How to Pick the Right Supply Chain Measures
In a field driven by precision and efficiency, supply chain organizations are looking for the right measures to track their performance and indicate opportunities for…
-
In a field driven by precision and efficiency, supply chain organizations are looking for the right measures to track their performance and indicate opportunities for…
-
Articles|
Picking the Right Procurement Measures
This article outlines how organizations can select the most appropriate procurement measures and effectively communicate procurement performance. It also provides key…
-
Articles|
Picking the Right Manufacturing Measures
This article discusses how organizations can select the most appropriate manufacturing measures and how they can effectively communicate performance. It also identifies key…
-
Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Innovation/Product Development/R&D
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Operations and Supply Chain Management
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Data and Measures|
Productivity Metrics: Finance, Human Resources, Supply Chain
APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…
-
Data and Measures|
2020 PPM Priorities & Challenges: Manufacturing vs. Services Sector
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
-
In this presentation at APQC's 2019 Process and Performance Management Conference, Marisa Brown and Andrea Stroud shared insights from several recent APQC research projects…
Measure Spotlight Results
(1 - 5 of 572 Results)Cost of goods sold as a percentage of revenue
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
Number of sales orders placed per FTE that performs the process "manage sales orders"
Number of FTEs who perform order entry/order processing as a percentage of total FTEs for the process "manage sales orders"
Number of FTEs who perform order inquiry as a percentage of total FTEs for the process "manage sales orders"
