Fixing Process & Knowledge Productivity Problems Survey Report: Innovation/Product Development/R&D

Published On:
September 28, 2021
Authored By:
Members-Only Content:

Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive advantage.  

In mid-2021, APQC surveyed full-time knowledge workers across industries to understand:

  • How they define and measure work productivity
  • Factors that make them more and less productive
  • The impact of process and knowledge management interventions on productivity

This research explores how process and knowledge management can make knowledge workers in the innovation/product development/R&D function more productive by defining and standardizing their work and connecting them to the information and expertise they need to be effective.