Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2023 SCM Priorities and Challenges Survey Report: Electronics Industry
APQC concluded its ninth annual Supply Chain Management Priorities and Challenges research in early 2023. The purpose of this research was to learn about organizations’…
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Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
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Data and Measures|
Optimizing Customer Service: Electronics Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Evolution of Benchmarking 2022: Electronics Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Electronics Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Supply Chain Planning Practices: Electronics Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Reports & White Papers|
Supply Chain Planning Practices: Cross-Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Payroll Key Benchmarks: Electronics Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Practices Report: Electronics Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
2022 Supply Chain Challenges and Priorities: Electronics Industry
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
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Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Electronics Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
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MOXA is a leading serial devices manufacturer and one of the top three industrial communication devices manufacturers. This case study, provided courtesy of APQC member PwC…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Electronics Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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