Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Designing a World Class Opportunity to Order Process
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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Webinars & Videos|
Lightning Session: How APQC Members Use Process Frameworks
At APQC's 2019 Process and Performance Management Conference, APQC's Jonathan Kraft moderated an interactive and fast-paced breakout session as participants heard from the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Food and Beverage Manufacturers
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the food…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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Data and Measures|
Key IT Application Development and Maintenance Benchmarks at a Glance: Mining Industry
Prepared using APQC’s Open Standards Benchmarking® data in IT Application Development and Maintenance, this article highlights important IT application development and…
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Data and Measures|
Key IT Benchmarks at a Glance: Mining Industry
Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the mining industry. Metrics provided include: …
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