Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Building a strong and sustainable community of practice is no easy task—it takes time and intentional effort to put the right foundations in place. During APQC’s 2020 KM…
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TechnipFMC launched an effort to help employees develop personal knowledge management skills. The goal of personal knowledge management is to help employees better understand…
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Presentation Slides|
Life After Love: What Happens After Communities of Practice Fail?
This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…
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Webinars & Videos|
Life After Love: What Happens After Communities of Practice Fail?
This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…
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Presentation Slides|
Developing Personal Knowledge Management Skills
Partnering with the learning team, TechnipFMC’s KM team is educating knowledge workers on developing their own personal knowledge management skills—skills that will enable…
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Webinars & Videos|
Developing Personal Knowledge Management Skills
Partnering with the learning team, TechnipFMC’s KM team is educating knowledge workers on developing their own personal knowledge management skills—skills that will enable…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Financial Services/Banking Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Petroleum/Chemical Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Tools & Templates|
How Teach for America Facilitates Collaborative Problem Solving
This document outlines Teach for America's process for running learning labs, facilitated sessions that help employees and supported teachers solve current challenges,…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Webinars & Videos|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Case Study|
Excellence in Knowledge Management at Schlumberger
Schlumberger is a global leader in technology for reservoir characterization, drilling, production, and processing for the oil and gas industry. It earned APQC’s 2019…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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