Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
Expense Reimbursement Key Benchmarks: Industrial Products Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
-
Data and Measures|
Expense Reimbursement Key Benchmarks: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
-
Data and Measures|
Expense Reimbursement Key Benchmarks: Pharmaceutical Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
-
Collections|
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Utilities - Excel Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) – Life Sciences PCF - PDF Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Pharmaceutical - PDF Version 5.0.1
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Pharmaceutical - Excel Version 5.0.1
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
-
Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
-
Chillicothe Municipal Utilities is a community-owned organization that provides electricity, water, wastewater collection, and refuse collection for the city of Chillicothe,…
-
By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
-
This blinded, retrospective case study shares the story of a grassroots effort―the Finance in the Business program, a knowledge sharing program by finance for finance―to…
-
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…