Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)SM as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. This document is also available in a PDF version.
While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply, and nuances in processes may occur by industry. As a result, APQC is releasing industry-specific frameworks to enable faster, more relevant use and comparisons. IBM provided the subject matter expertise and intellectual property to develop and donate these industry PCFs in support of open standards. As of 2009, APQC has released a total of 11 industry-specific PCFs.
The Pharmaceuticals PCF includes industry-specific processes for managing regulatory approvals, drug testing, quality control, maintaining records and traceability, authorizing product returns, and managing union relations.
The PCF is written in United States English language format.