Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Knowledge Revolution with Generative AI: Megatrends & Success Stories
During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
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During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
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Presentation Slides|
Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact
This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
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The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
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This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
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Articles|
The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
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Articles|
The Power of Generational Knowledge Sharing
This session focused on how sharing knowledge and diverse experiences can provide significant insights. By bridging the gap between different age groups, we can uncover the…
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Data and Measures|
Emerging Technologies for KM: Services/Legal/Professional Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report summarizes the…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Services/Legal/Professional Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Consumer Products/Packaged Goods/Food & Beverage Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Data and Measures|
Emerging Technologies for KM: Consumer Products/Packaged Goods/Food & Beverage Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report summarizes the…
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Case Study|
Evolving Excellence in KM at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with…
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Data and Measures|
2024 KM Priorities and Predictions Survey Report: Education & Non-Profit Industry
To kick-start 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess KM's…
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Data and Measures|
2024 KM Priorities and Predictions Survey Report: Services/Legal/Professional Industry
To kick-start 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess KM's…
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Webinars & Videos|
Why Knowledge Management Exists in Ogletree Deakins
In 2023, APQC recognized Ogletree Deakins as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved a Level 4 maturity (4.67) at an enterprise…
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