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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0- Francais
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.0.5 - Francais
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
Transformation from Within: Our OpEx Journey
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Webinars & Videos
Process Toolkit to Challenge the As-Is
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Webinars & Videos
Road to Discovery: U.S. Army Engineer Research and Development Center
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Webinars & Videos
Embedding KM: The U.S. Army, REI Systems, and Amgen Discuss Ways to Build KM into Work
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Webinars & Videos
How Digital Transformation Helps Utilities Drive Better Performance
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF- PDF Version 1.0.0
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF- Excel Version 1.0.0
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Process Classification Framework
APQC Process Classification Framework (PCF) - Utilities - PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF- PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Utilities - Excel Version 7.2.1
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
