Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
-
Presentation Slides|
What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
-
Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
-
Presentation Slides|
How to Leverage Process Frameworks
APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…
-
Presentation Slides|
Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
-
Presentation Slides|
Improve Project Success with a Process Framework
In these presentation slides Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
-
Presentation Slides|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
Presentation Slides|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
-
Presentation Slides|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
-
Presentation Slides|
2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
-
Presentation Slides|
Insights into Internal Controls
This webinar summarizes the results of a recent APQC study and provides insight and analytics into the data captured with APQC's research advisor, Christine Doxey. This is…
-
Presentation Slides|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
-
Presentation Slides|
Benchmarking Sourcing and Procurement
Is your sourcing and procurement function efficient? Is it effective? How do your current practices compare to others? Members often come to APQC for benchmarks and…
-
Presentation Slides|
Understanding Procurement Benchmarks and Best Practices
In this September 2020 webinar, learn from APQC's Senior Principal Research Lead, Marisa Brown, about insights in sourcing and procurement from recent APQC research. …
-
Presentation Slides|
Supply Chain Transformation: 2020 and Beyond
In this webinar, APQC’s Marisa Brown and Supply Chain Management Review’s Bob Trebilcock discuss where supply chains are heading in 2020 and beyond. This webinar incorporates…