Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Webinars & Videos|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Presentation Slides|
Narrative Thinking: Collaboratively Navigating Uncharted Terrain
Lance Weiler’s experience as a Hollywood innovator and director of Columbia University’s Digital Storytelling Lab has given him a unique perspective on: Incorporating…
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Webinars & Videos|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Presentation Slides|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Webinars & Videos|
2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Presentation Slides|
2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Webinars & Videos|
Opportunities and Impact for Knowledge-Sharing Amid COVID-19
Advanced technologies, new ways of working, and shifts in workforce composition are rendering traditional views of knowledge management obsolete. Get the knowledge management…
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Webinars & Videos|
Connect the Virtual Workplace Using Intelligent Search
Many organizations have suddenly found themselves in the virtual workplace. Having all employees working remotely has introduced challenges related to sharing knowledge,…
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Presentation Slides|
Connect the Virtual Workplace Using Intelligent Search
Many organizations have suddenly found themselves in the virtual workplace. Having all employees working remotely has introduced challenges related to sharing knowledge,…
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Webinars & Videos|
Think Tank: Knowledge Technology to Support Organizations in Crisis
The global pandemic is changing our relationship to technology. As social distancing went into place, we saw lightning-fast adoption of everything from telemedicine to online…
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Presentation Slides|
Think Tank: Knowledge Technology to Support Organizations in Crisis
The global pandemic is changing our relationship to technology. As social distancing went into place, we saw lightning-fast adoption of everything from telemedicine to online…
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Presentation Slides|
Think Tank: KM for a More Virtual Workforce
People everywhere are adapting to a “new normal” of all-virtual work. KM has spent decades connecting employees across locations and silos, and now it’s becoming the glue…
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Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Webinars & Videos|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…