Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Order Management Landscape Challenges
In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…
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Tools & Templates|
Interactive General Accounting Tune-up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive General Accounting Tune-up Diagnostic highlights Open…
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Tools & Templates|
Interactive Financial Reporting Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking General Accounting and Reporting survey, this interactive diagnostic in excel can help you compare your financial…
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Tools & Templates|
General Accounting and Financial Reporting Glossary
APQC created this glossary of terms for those interested or involved in general accounting and financial reporting. Those engaged in benchmarking may also visit APQC’s more…
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Tools & Templates|
Accounting Checklist for Closing Out the Month
To assist organizations when performing the month-end, or soft, closing, APQC has created a month-end closing checklist that contains common tasks performed to ensure the…
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Tools & Templates|
APQC's Knowledge Loss Risk Matrix
APQC’s Knowledge Loss Risk Matrix is a tool that helps organizations prioritize knowledge needs. The matrix identifies areas of knowledge that are at the highest risk of loss…
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Presentation Slides|
Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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Tools & Templates|
Diversity, Equity, and Inclusion (DEI) Glossary of Terms
This glossary defines terms to provide you with a basic understanding of workforce diversity, equity, and inclusion. It is not exhaustive but does present commonly used terms…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Presentation Slides|
The Art of Managing Processes within Management Systems
Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers…
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Presentation Slides|
2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Presentation Slides|
Accessing Knowledge and Facilitating Data-Driven Decisions Using Microsoft Power Platform
Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
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Presentation Slides|
The Hidden Superpowers of Project Managers and How To Best Tap Into Them
Sometimes a project manager can feel like Peter Parker—undervalued and underestimated, at least until transformation is required. At that point, astute project managers…
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Presentation Slides|
Transforming the Employee Experience at Northshore Edward-Elmhurst Health
This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…
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