Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Infographics|
Talent Acquisition: Snapshot of Top Performance
This infographic provides a snapshot of top performer benchmarks and explores indicators, drivers, and examples of talent acquisition performance. To view more talent…
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Infographics|
HR Strategy and Planning: Snapshot of Top Performance
This infographic explores key performance indicators, including drivers of top performance, to help your organization achieve success in HR strategy and planning.
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Infographics|
Optimizing HR Operations
The savings are big for organizations that reach peak levels of performance for HR operations. This infographic quantifies the savings opportunity and lists proven…
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Infographics|
HR Operations: Snapshot of Top Performance
What does HR operations success look like and how do you get it? Find out fast with this snapshot of benchmarks and performance drivers. This infographic outlines key…
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Infographics|
Building a Workplace Culture that Values Time Off
This infographic presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Infographics|
You Might Have Too Many HR Administrative FTEs
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Infographics|
Benefits and Challenges of Hiring In-House Talent
This infographic reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
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Infographics|
Who Are the People of Process?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Infographics|
Boosting New Employee Retention
Every organization is going to experience at least some voluntary turnover from new employees, and the reasons why it happens are not always within an organization’s control…
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Infographics|
A Smaller IT Headcount is Not Necessarily Better
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
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Infographics|
Human Resource Strategy: Roadmap for Process Improvement
This infographic is your roadmap for improving the HR strategy process. It outlines the best route for reaching your desired destination--to create and implement an HR…
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This infographic provides cross-industry data on the percentage of operational workers and office staff who receive a formal performance review, discusses why a formal…
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Infographics|
Learning Budget per Employee
No organization has unlimited resources for employee development, but smart organizations know how to make their learning budgets stretch. This infographic reviews the…