Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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Reports & White Papers|
Applying Knowledge Management in the Business: Survey Report
In 2022, APQC surveyed 221 KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Reports & White Papers|
2022 KM Program Benchmarks and Metrics Survey Report
In 2022, APQC surveyed more than 400 KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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Reports & White Papers|
AI in Customer Service Survey Report: Cross Industry
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from all respondents, including their…
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This infographic explains the reasons why knowledge workers want to boost their productivity and how a lack of productivity support from employers makes them more stressed,…
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This infographic outlines why peer mentoring and coaching is one of the best tools to help employees improve their productivity, as well as the specific ways that…
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Nearly two-thirds of knowledge workers say most of the knowledge they use to do their work is only in their heads. This infographic explains how poor knowledge documentation…
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Infographics|
Knowledge Management Tech for 2022 & Beyond
APQC surveyed 365 knowledge management (KM) professionals to learn what technologies KM teams need to embrace now and in the near term. This infographic reviews the findings…
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Infographics|
How Knowledge Management Is Preparing for the Future
APQC surveyed 365 knowledge management (KM) professionals to learn how they’re preparing for 2022 and beyond. This infographic reviews the findings.
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Reports & White Papers|
Knowledge Management Is Poised for a Revolution
The 2020s have ushered in a whirlwind of changes that put knowledge management (KM) in a better position than ever before. This whitepaper outlines the current outlook for KM…
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Reports & White Papers|
Knowledge Management Trends Survey Report: 2021-2022
In the late summer of 2021, APQC conducted a survey of over 350 knowledge management experts and practitioners to gauge their views on the current state of KM and its future…
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Employees waste a lot of time seeking out information and expertise they need to do their jobs. This makes them unhappy and hurts their ability to innovate, learn, and solve…
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Reports & White Papers|
Fixing Process & Knowledge Productivity Problems: Survey Report
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Reports & White Papers|
2021 Strategic Outlook for Information Management and Search: Survey Summary Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…