Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Core Capabilities for Organizational Resilience
In this collection, you will learn about the six core capabilities for organizational resilience: innovation, flexibility, communications, risk management, tech fluency, and…
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Simplify Process Management to Amplify Success
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
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World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Deloitte 2020 Human Capital Trends: The Social Enterprise at Work
How can organizations remain distinctly human in a technology-driven world? Deloitte’s 2020 Global Human Capital Trends report calls upon organizations to embrace three…
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While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Scenario Planning Fundamentals: Illuminating Possible Futures
In this webinar, APQC and Dan L. Ward, NASA Special Advisor for Talent Solutions, describe the fundamentals of scenario planning. Often used by business strategists, scenario…
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Employer Guide to Engaging Employees
Employers today are increasing spending on employee engagement. Use the resources in this collection to make sure your investments in employee engagement yield the desired…
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Engaging Employees Through Times of Disruption
In this APQC webinar, guest speaker Lisa Ryan, chief appreciation strategist at Grategy, talks about ways that business leaders and people managers can engage with team…
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Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
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Engagement & The Employee Experience
Find out how organizations are approaching engagement and the employee experience. Read the content in this collection to learn about common engagement program:Objectives…
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