Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Supply Chain Management Tune-up Diagnostics
This collection features diagnostics with key metrics in supply chain planning, manufacturing, logistics, and procurement. APQC's tune-ups feature recent Open Standards…
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Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…
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Manufacturing Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing, this collection includes articles that provide median values for selected key performance…
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Blueprint for Success: Logistics
This collection is your road map to success in managing logistics efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs), as…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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Finance Organization Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking® for the finance organization, the articles in this collection highlight key cost, productivity, cycle time, and…
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Prepared using data from APQC's Open Standards Benchmarking in finance organization, this collection highlights financial management finance organization key performance…
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Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Supply Chain Planning Key Benchmarks
With metric data from APQC’s Open Standards Benchmarking in supply chain planning, this collection highlights articles with supply chain planning benchmarks for organizations…
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Supply Chain Planning Key Performance Indicators
This collection of articles provides insights into key performance indicators (KPIs) and other important performance measures in supply chain planning.
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What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
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IT Organization Performance Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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IT Organization Performance: Practices Reports
This collection provides cross-industry and industry-specific content summarizing practices related to IT strategy and governance, methodologies and processes, focus areas,…
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