Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
How to Use a Strategic Alignment Matrix
Strategic planning is a complex activity that requires the coordination of numerous critical elements. Laying out the relationship of elements can reveal weaknesses, clarify…
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Tools & Templates|
How To Use The Failure Modes and Effects Analysis Template
With highly technical processes, systems and technologies have multiple failure modes. How can it fail? What can go wrong with it? Have you ever looked at that systems view…
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Data and Measures|
Organizational Agility and Strategic Planning: Management Role Comparison
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This report…
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Data and Measures|
Organizational Agility and Strategic Planning: Culture Type Comparison
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This report…
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Data and Measures|
Organizational Agility and Strategic Planning: Company Size Comparison
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This report…
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Data and Measures|
Strategic Planning and Organization Agility: Telecommunications Industry
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This industry…
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Data and Measures|
Strategic Planning and Organization Agility: Financial Services/Banking Industry
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This industry…
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Data and Measures|
Strategic Planning and Organization Agility: Government/Military Industry
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This industry…
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Data and Measures|
Strategic Planning and Organization Agility: Healthcare Industry
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This industry…
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Data and Measures|
Strategic Planning and Organization Agility: Industrial Products Industry
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This industry…
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Data and Measures|
Strategic Planning and Organization Agility: Services Industry
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This industry…
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Data and Measures|
Organizational Agility and Strategic Planning: Comparing 2015 and 2021
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This report…
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Data and Measures|
Productivity Metrics: Finance, Human Resources, Supply Chain
APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…
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This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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Tools & Templates|
APQC's Benchmarking Project Plan Template (Excel Template)
Organizations can fill out this template as they plan new benchmarking projects. It provides guidance for writing a benchmarking value proposition, determining measures and…