Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Webinars & Videos|
Sustainability in Supply Chains: Navigating the ESG Landscape
In this webinar, Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, co-presented with Craig Moss, Director, Data and Change Management, at the…
-
Webinars & Videos|
The ESG Gap in Supply Chains
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, joins Craig Moss, Director, Data and Change Management, at the Digital Supply Chain Institute…
-
Webinars & Videos|
State of the Supply Chain 2024
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, joins Dr. Christian Grandzol from the Nicholas J. Giuffre Center for Supply Chain Management…
-
Webinars & Videos|
2024 Supply Chain Priorities, Challenges, and Trends
In this webinar Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, presents insights and results from APQC’s tenth annual supply chain…
-
The Tata Group is an Indian multinational conglomerate headquartered in Mumbai with products and services in over 150 countries and operations in 100 countries across six…
-
Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
-
Webinars & Videos|
The Top 10 Customer Service KPIs to Measure
In this webinar, Esker’s Director of Sales (O2C), Diana Eagen, and APQC’s Senior Principal Research Lead, Marisa Brown, used recent results from 2023 APQC research to discuss…
-
Webinars & Videos|
Using Audits and Benchmarking to Build Supply Chain Resilience
In the fast-paced and ever-changing world of global business, managing supply chain risk has become a paramount consideration for organizational success. To delve into this…
-
Webinars & Videos|
Supply Chain Benchmarking: What, Why, and How
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…
-
Webinars & Videos|
Order Management Landscape Challenges
In this June 2023 webinar, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and governance to…
-
In this case study interview with APQC, Neil D’Souza, CEO at Makersite, spoke about Makersite’s role in the future of sustainable product design. Some topics discussed…
-
Webinars & Videos|
Environmental Sustainability in Logistics: Current Practices
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
-
Webinars & Videos|
Last Mile Delivery: Current State
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
-
Webinars & Videos|
2023 Supply Chain Priorities, Challenges, and Trends
In this webinar Marisa Brown, APQC senior principal research lead for Supply Chain Management, presents insights and results from APQC’s ninth annual supply chain priorities…
-
Webinars & Videos|
Operational Resilience: The New Necessity
In this webinar recording, Marisa Brown, senior principal research lead for Supply Chain Management APQC join Jeremy Kay, managing director and partner and Ben Aylor,…