Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Corporacion Multi Inversiones (CMI) is an agro-industrial corporation with two broad business areas: foods and capital. CMI is a family-owned multilatina company that has…
-
Tetra Pak is a multinational food packaging and processing company headquartered in Pully, Switzerland. Working closely with customers around the globe, the organization…
-
APQC interviewed the Director of Global Business Services and Performance Excellence and Manager of Global Analytics and Process Excellence, to understand the current state…
-
The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
-
Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
-
Podcasts|
Tips for Conducting Good Research
Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic…
-
Podcasts|
The Science of Emotional Intelligence
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint…
-
Podcasts|
Make Sustainability Sustainable with Process
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can…
-
Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
-
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. …
-
This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
-
Podcasts|
Solving Business Problems with Process
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate…
-
Process inventories are the first step to building a process foundation within an organization. But to be actionable they require engagement and ownership with the business. …
-
Podcasts|
Digging Into The Top Process Tools for 2022
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their…
-
In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create…