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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
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Webinars & Videos|
How HR Can be a Cultural Influencer
In this webinar, APQC's Elissa Tucker and Nathanael Vlachos Ph.D. will equip you to better manage culture in your organization. Learn: Why organizational culture is…
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Infographics|
Human Capital Disclosure: What You Need to Know—Now
From this infographic learn what human capital disclosure entails, why it is an increasingly important organizational practice, and what data and information organizations…
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Infographics|
How Healthy Is Your Culture?
From this infographic, learn what organizational culture entails, why organizations need to pay attention to culture, and how you can assess the culture at your organization…
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Infographics|
What It Takes to Shape Culture
When it comes to building, sustaining, or changing organizational culture there are certain people and practices that should play a powerful role. This infographic highlights…
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Infographics|
6 Common Culture Mistakes
Shaping and sustaining organizational culture is rarely easy, and there’s plenty that can go wrong along the way. This infographic presents six common ways that…
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This infographic explains the reasons why knowledge workers want to boost their productivity and how a lack of productivity support from employers makes them more stressed,…
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This infographic outlines why peer mentoring and coaching is one of the best tools to help employees improve their productivity, as well as the specific ways that…
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Webinars & Videos|
The Coca-Cola Company’s Journey to Becoming a Learning Organization
When The Coca-Cola Company reset its strategy to become a consumer-centric, total beverage company, it had to rethink all of its talent practices and redefine what it means…
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An organization that is learning brings employees, teams, and divisions together to share knowledge, solve problems, and innovate in support of achieving shared goals.
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Infographics|
Span of Control: What Is the Right Number?
This infographic discusses how increasing spans of control can yield significant cost savings and efficiency gains.