Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
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Infographics|
Measure Content Management Against Goals & Objectives
Organizations can enhance their content management by analyzing data on content usage and user feedback. Metrics can be used to identify gaps, improve search results, and…
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Infographics|
The Three Cs of Content Management
APQC's 2023 KM Priorities and Predictions research identified disorganized repositories as a significant challenge to knowledge management. Effective information management…
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Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
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Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
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Infographics|
Two Keys for Successful Supply Chain Collaboration
Supply chain organizations consider collaboration to be a key avenue for mutual benefit with external business partners. However, a successful internal collaboration effort…
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The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…
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Presentation Slides|
Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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Presentation Slides|
2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Presentation Slides|
Accessing Knowledge and Facilitating Data-Driven Decisions Using Microsoft Power Platform
Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
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Presentation Slides|
How AI Can Revolutionize Enterprise Search: Insights from Sinequa
Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to…
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Presentation Slides|
When Learning, KM, and Engineering Join Forces: Solving Problems the Smart Way
Global energy leader TechnipFMC faced a significant challenge as it sought to implement a new engineering process and make it stick among a group of 5,000 engineers. In…
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Presentation Slides|
Building for the Knowledge Management Archetypes at Your Company
When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of…
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Presentation Slides|
How Novartis Created Their Knowledge Management Strategy
Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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Presentation Slides|
Knowledge NOW: Assembling the Pieces of an Effective Knowledge Services Program
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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