Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Two Keys for Successful Supply Chain Collaboration
Supply chain organizations consider collaboration to be a key avenue for mutual benefit with external business partners. However, a successful internal collaboration effort…
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Infographics|
How to Measure Change Management Success in Supply Chain
As supply chains continue to evolve to meet the needs of a post-pandemic world, processes and systems have to be transformed accordingly. Continued transformations have led…
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Infographics|
Drive Engagement in Change in Supply Chain
Supply chain organizations are undergoing a digital transformation to keep pace with rapidly changing customer and business needs. Organizations must manage this change…
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In this case study interview with APQC, Neil D’Souza, CEO at Makersite, spoke about Makersite’s role in the future of sustainable product design. Some topics discussed…
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Infographics|
Sustainability from the Inside Out
Sustainable procurement involves considering environmental, social, and ethical factors when selecting suppliers and purchasing products. Over time, sustainability has…
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Infographics|
People are Central to Supply Chain Improvement
This year, supply chains are continuing to stabilize as they recover from the disruptions of the pandemic and the accompanying economic challenges. In addition, they are…
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Infographics|
Meet Customer Expectations Through Last-Mile Logistics
Since the start of the pandemic, companies have struggled to keep up with changes to customer behavior. Among these are changes to customer expectations that impact last-mile…
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Infographics|
Supply Chain Digital Transformation: 2022 Current State
This infographic highlights data APQC collected in late 2022 from 301 global supply chain professionals about the current state of digital transformation in their supply…
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Infographics|
Big Data and Advanced Analytics: 2022 Current State
This infographic highlights data APQC collected in late 2022 from global supply chain professionals about the current state of Big Data & Advanced Analytics in supply chains…
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This infographic highlights data APQC collected in late 2022 from global supply chain professionals about the current state of Sales & Operations Planning and Integrated…
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Founded in October 1997, National Aerospace Fasteners Corporation (NAFCO) has been focusing on technology, optimizing manufacturing processes, and providing high-quality…
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Infographics|
Three Steps for More Effective Customer Service
Through customer service research sponsored by Esker Inc. in August 2022, APQC discovered three important steps that any organization should make sure to carry out for…
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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Infographics|
Cultural Influencers and Supply Chain Improvement
Organizational culture affects multiple aspects of the enterprise, from employee retention to collaboration among business units. To shape organizational culture, companies…
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Infographics|
Factors for Improved Master Data Management
With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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