Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
-
Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
-
Collections|
Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
-
Tools & Templates|
APQC's Measurement Alignment Worksheet
For measurement to provide real value, an organization must ensure that its measures align with both the strategic goals of the business and employees’ daily work. APQC's…
-
Collections|
Fundamentals of Measures
One of the reasons organizations grapple with effective data & analytics is their lack of a solid measurement foundation. Particularly around identifying the relevant, …
-
Tools & Templates|
APQC's Measurement Alignment Worksheet Template
For measurement to provide real value, an organization must ensure that its measures align with both the strategic goals of the business and employees’ daily work…
-
Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
Tools & Templates|
How to Analyze Process Risk
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
-
Tools & Templates|
How to Establish a Value Path
Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…
-
Tools & Templates|
How to Establish a Value Path Template
This tool links process performance, business outputs, and organizational goals in support of value creation. Simply put, a value path ensures a direct link from an…
-
This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
-
Collections|
Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…