Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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IT Organization Performance Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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IT Organization Performance: Practices Reports
This collection provides cross-industry and industry-specific content summarizing practices related to IT strategy and governance, methodologies and processes, focus areas,…
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This collection is your road map to successfully managing information technology efficiency and effectiveness. The content within will teach you about key performance…
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Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic
Compare your essential information technology (IT) organization performance metrics against your peers in this interactive spreadsheet. This tool includes the latest data…
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2022 Finance Management Priorities
In the fourth quarter of 2021, APQC conducted its annual survey of finance professionals to explore the focus areas, initiatives, and challenges APQC members and customers…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Trends in Information Management and Search
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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How IT Moves to the Cloud: Practices Reports
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
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Interactive IT Application Development and Maintenance Tune-Up Diagnostic
Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the…
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Featuring data from APQC's Open Standards Benchmarking® in IT application development and maintenance, the articles in this collection highlight key cost, productivity, cycle…
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Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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This case study explores how TechnipFMC created a federated governance structure for digital transformation with a central digital team, an executive steering committee, and…
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A manufacturing organization wanted to move to a more innovative and collaborative operating model, but its complex data environment made it a challenge to gain a holistic…