Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Engagement & The Employee Experience
Find out how organizations are approaching engagement and the employee experience. Read the content in this collection to learn about common engagement program:Objectives…
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Webinars & Videos|
Embracing Digital Change in the Workplace: Enhancing Employee Engagement
In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…
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Infographics|
KM Partnerships: How and Why to Work with HR
This infographic outlines key aspects of a functional partnership between knowledge management and HR, including: reasons to partner, synergies and opportunities, …
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In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
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lululemon is undergoing a multi-year procurement transformation that includes how to identify, secure, and develop talent to support the end-to-end procurement process. The…
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Webinars & Videos|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Infographics|
Refresh Your Onboarding Concept!
If your onboarding process is feeling a little stagnant, it may be time to refresh your underlying onboarding concept. Evaluate your current process by putting yourself in…
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Infographics|
Make Onboarding Fun Again!
Any organization can easily and inexpensively insert fun activities into the onboarding process, but why bother? Two words: employee engagement. APQC’s HR Director says…
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This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…
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Data and Measures|
Supply Chain Certifications Quick Poll Summary Report
APQC and Supply Chain Management Review collected information in June 2019 about the current state of supply chain certifications. The 207 respondents shared information…
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Case Study|
Training and Developing Finance Talent at Verizon
In March of 2019, Dawn M. Sieh, Ph.D., finance talent development manager at Verizon, participated as a guest speaker on APQC's financial management webinar in which she…
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Infographics|
Best Practices to Increase Your Change Management Maturity
APQC's Closing the Change Management Gap research examined how induviduals, teams, and organizations increase their maturity. The research uncovered eleven best practices…
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