Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
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Investors and the public (including potential customers and employees) are increasingly interested in quantitative data on organizations' human capital resources. This…
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Organizations are facing increasing pressure to disclose more data to employees, investors, and the public. This article reviews human capital disclosure requirements…
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Three Lessons About Organizational Culture
This article presents three important lessons that our members helped us to learn about organizational culture: employees are keen observers of organizational…
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Strategic Workforce Planning in Practice
Based on APQC interviews with workforce planners, this article provides a wide range of insights on what it takes to build a successful workforce planning program…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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Why Does HR Get a Bad Rap?
In this interview, APQC's Mercy Harper talks with APQC’s Executive Director of HR Ashley White about employees’ negative perceptions of HR and what’s behind them. Prefer…
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With stiff competition to attract and retain talent, organizations need to know and act on employee feedback regarding HR. Drawing from the results of APQC’s HR Customer…
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What HR Does Well--The Employee Perspective
Popular opinion has not been kind to HR. APQC’s HR Customer Satisfaction survey, however, shows that HR's popularized image does not provide a complete picture of how…
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APQC’s HR Customer Satisfaction Survey uncovered practices that support overall employee satisfaction with HR, a positive employee experience, and employee intent to stay…
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Does HR work for employees or the business? This article reveals how employees, who responded to APQC’s HR Customer Satisfaction survey, answered this question and explains…
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In this interview, APQC’s Andrea Stroud talks with Neeraj Tandon, principal at Moksha Data and cofounder of Code Park, about how to grow data science and digital skills in…
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How To Be A Great Data Analytics Manager
In this interview, APQC’s Mercy Harper and APQC's Andrea Stroud talk about the skills, mindset, and resources you need to learn and mentor others in data analytics. …
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Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In this interview, APQC's…
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