Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In its 2024 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals about their expectations and trends for the year ahead. With…
-
With each new year comes a new (and/or continuing) set of supply chain successes and challenges. In early 2024, geopolitical developments and technological advances continue…
-
Articles|
Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
-
The supply chain continues to transform itself to meet the needs of a post-pandemic world. This degree of change means that organizations are devoting resources to change…
-
Digital transformation refers to the strategic integration of multiple technologies, including digitizing data and information, automating processes, applying analytics, and…
-
APQC hosted Enrique Alvarez, co-founder and Managing Director of Vector Global Logistics, and Kathy Fulton, Executive Director of American Logistics Aid Network (ALAN) for a…
-
In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
-
Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
-
Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
-
The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
-
In this article, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in…
-
Digital transformation is no longer a competitive edge. Now, all organizations must go digital if they want to survive in the current business environment. Because supply…
-
In February of 2020, APQC hosted Nada Sanders, Distinguished Professor of Supply Chain Management at D’Amore-McKim School of Business, Northeastern University, on a supply…
-
APQC's research team members have been looking at key trends in 2019 and providing their outlook for 2020 and beyond. In this article, Marisa Brown looks at how digital…
-
Digital transformation has taken the business world by storm. Organizations of all sizes and industries are investing in new technologies to boost productivity, cut costs,…