Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Get the Best Out of People
To get the best of people, organizations need to reinvent talent strategies and approaches. During her presentation at APQC’s Process and Performance Management Conference,…
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In August of 2019, Kevin DePree (vice president of Rand Group, LLC) delivered a webinar that explored best practices and critical considerations for planning an organization…
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Training people and monitoring their processes’ performance ensures support for process improvement efforts, but APQC’s 2019 Putting Process Frameworks into Action survey…
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Enabling People for Sustainable Process Work
At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and …
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Being data-driven is a key characteristic of an effective data and analytics program and involves using well-researched, empirical evidence to make objective decisions. This…
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Like any other program or team, organizations need to ensure they have targeted measures to monitor their data and analytics programs. This article discusses four measurement…
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Organizations have shifted their focus in recent years to rely on data to drive their decision making, which helps improve the efficiency and effectiveness of their business…