Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This paper makes the case for open innovation as an approach that can drive significant value for supply chain organizations. In contrast to traditional innovation, which…
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Managing AI: KM and Emerging Technologies
The ongoing focus on emerging technology remains crucial for enhancing and expediting knowledge management (KM) capabilities within organizations. During the July 2024…
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Virtual and augmented reality are technologies that superimpose computer-generated visual and sensory elements onto the user’s environment. This article outlines the…
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Cognitive computing involves using data mining and machine learning to simulate human thought processes, while artificial intelligence (AI) refers to technology that…
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Smart recommendation systems use information about users and their past behavior to filter items and predict which ones will be most relevant or appealing to a specific user…
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California-based eGain, a company that specializes in AI-based KM tools for customer-facing organizations, was a lead sponsor of APQC’s 2024 conference. After the conference,…
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Natural language processing is machine learning software that enables computers to understand human language and detect patterns therein. This article describes the basics of…
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Understanding Lessons Learned
Lessons learned are a way for knowledge management (KM) to help employees reflect on and learn from projects or events. This article condenses the most important and enduring…
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As organizations plan for the future, AI is becoming increasingly vital for knowledge management (KM) teams. KM practitioners anticipate that AI will be pivotal in key…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Retaining Knowledge in the Supply Chain
With a wave of retirements causing a “silver tsunami” and organizations changing rapidly, supply chain leaders are worried about losing critical knowledge. Critical knowledge…
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Identifying Critical Supply Chain Knowledge
Critical knowledge loss in the supply chain is dangerous and unfortunately, all too common. When employees change roles or leave the organization, mergers/acquisitions and…
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Social media has become a centerpiece of daily life, and employees increasingly expect to be able to use fast-paced and interactive social tools at work. Many organizations…
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In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
