Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
For a large global organization like BAE Systems, it is not always easy to unite pockets of excellence to become one company who shares the same way of working. In 2023, BAE…
-
Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
-
As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
-
Webinars & Videos|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
-
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
-
Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
-
In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
-
Webinars & Videos|
Top Continuous Improvement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
-
Webinars & Videos|
Top Priorities for 2024 and How APQC Research Can Help
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, reveals the top priorities for process and performance…
-
Reports & White Papers|
2024 Process & Performance Management Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
-
Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
-
Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
-
Articles|
Process Audit Fundamentals
This article outlines the key components of an effective process audit, the most important considerations for each stage of the audit, and gives concrete recommendations for…
-
Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
-
Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…