Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
Now in the Resource Library: Financial Management
This report provides an overview of recently released financial management content in APQC's Resource Library, along with upcoming research and financial management resources…
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Articles|
Financial Evaluation of New Products
How long does it take your finance team to perform financial evaluations for new products? Prepared using data from APQC’s Planning and Management Accounting assessment, this…
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Articles|
Cycle Time in Days to Resolve Adjustments
A lengthy cycle time for billing adjustments can cause ripple effects for key finance processes like reporting and forecasting. After reviewing cross-industry data on cycle…
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Tools & Templates|
Interactive Finance Organization Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking Finance Organization survey, this interactive diagnostic in Excel can help you compare your finance function's…
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Articles|
The Role of Technology in KM
AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value…
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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The annual close comes during one of the heaviest workload periods of the year for accountants, as month-end, quarter-end, and year-end closing processes converge in a…
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Articles|
Finance FTEs per $1 Billion in Revenue
Calculating and benchmarking the total number of full time-equivalent employees (FTEs) in the finance function is a good way to get a quick snapshot of finance function…
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Articles|
Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
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Does HR work for employees or the business? This article reveals how employees, who responded to APQC’s HR Customer Satisfaction survey, answered this question and explains…
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Articles|
Why Satisfaction with HR Matters
There’s never been a more pressing time for HR functions to find creative ways to satisfy employees. Drawing from the results of APQC’s HR Customer Satisfaction survey, this…
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Webinars & Videos|
What Workers Want from HR
In this on-demand webinar, APQC's Human Capital Management Principal Research Lead, Elissa Tucker, discusses the results of APQC's HR Customer Satisfaction Survey. The survey…
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Presentation Slides|
What Workers Want from HR
In this on-demand webinar, APQC's Human Capital Management Principal Research Lead, Elissa Tucker, discusses the results of APQC's HR Customer Satisfaction Survey. The survey…
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Presentation Slides|
Survive and Thrive with a KM Strategy to Drive Innovation
"Innovate or die" has never been truer than it is today amid the global coronavirus-driven economic crisis. In times like these, knowledge management can be an engine that…