Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
-
Articles|
Reduce Scrap and Rework Costs
Scrap and rework is an important metric to track in manufacturing. Use this document to compare your organization's performance against over 870 other organizations worldwide…
-
Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
-
Articles|
Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
-
Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
-
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile—an iterative, collaborative, customer-centric project management paradigm…
-
Articles|
How Organizational Cultures Shape Agile
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
-
This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…
-
APQC has consistently found that measure selection and benchmarking are among the top process management challenges for many organizations. At APQC’s 2023 Conference, Diana…
-
As a management consultant trained by some of the top process experts in the world, Michael McLean (Managing Director, McLean Management Consultants) knows that there is no…
-
The World Café Method, as described by MSP Guide, is a methodology for creating a simple, effective, and flexible format for hosting group dialogue. Building on a technique…
-
Empathy and understanding are critical ingredients to success as we think about the changing needs of those who we create solutions for. At APQC's 2023 Conference, Tammy…
-
In this session, Dr. Shimi Kang connects the concepts of process and performance management and knowledge management with relatable brain science. Dismantling the myth of…
-
Aristocrat Technologies is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Nazrina Khurshid (PhD), Senior Director,…
-
In recent years, the world has dealt with large and uncommon problems such as a global pandemic and an uncertain geopolitical environment. Representatives from SAP Signavio,…