Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
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This best practice has been updated from the original published in 2011. Governance can make or break process management efforts. Without structure, defined procedures…
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Articles|
Workplace Innovations: Process in a Pandemic
APQC convened a roundtable discussion on the what the next 90 days will look like for their organizations, roundtable participants also shared some of the innovations that…
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In June 2020, Holly Lyke-Ho-Gland (principal research lead, process and performance management at APQC) and Jonathan Kraft (project manager for process performance and…
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Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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Reports & White Papers|
Reactive to Proactive: The Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Year-after-year process professionals report that “identifying, prioritizing, and selecting improvement opportunities” is one of their biggest continuous improvement…
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Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
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