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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Webinars & Videos|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Reports & White Papers|
Returning to Work in the Future of Work
In the context of COVID-19, leading organizations will leverage the opportunity to return to work by designing the future of work, employing the lessons, practices, and…
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Reports & White Papers|
Introduction to the Social Enterprise at Work: Paradox as a Path Forward
The power of the social enterprise lies in its ability to bring a human focus to everything it touches, empowering people to work productively with technology to create…
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In this interview with Kraig Eaton, a principal in Deloitte's HR Transformation practice and a primary author and leader of Deloitte's Human Capital Trends Report, learn how…
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Webinars & Videos|
Deloitte 2020 Human Capital Trends: The Social Enterprise at Work
How can organizations remain distinctly human in a technology-driven world? Deloitte’s 2020 Global Human Capital Trends report calls upon organizations to embrace three…
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Articles|
Promoting Performance without Micromanaging
A number of trends are making it easier—and more tempting—to micromanage. But, there is a better way. Learn about the drivers of micromanagement and find out how to…
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Communication is one of the most powerful and underappreciated aspects of organizational resilience. Communication doesn’t always get a lot of airtime in executive meetings,…
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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Articles|
What Are Microcredentials?
Microcredentials are an engaging and effective method for upskilling and continual learning. This article explains what microcredentials are, why employers use them, and why…
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In July 2020, APQC hosted Dan L. Ward (Special Advisor for Talent Solutions, NASA) for a conversation about how organizations can use approaches rooted in scenario planning…
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In an interview with APQC, Dan L. Ward, special advisor for talent solutions at NASA, answers questions about using scenario planning to deal with disruption.
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The disruption brought by COVID-19 means that 2020 is going to be a challenging year for assessing and rewarding employee performance. This article provides guidance for…
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Articles|
Effective Communications in Times of Change
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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